Ordering
How can I place an order?
You can place an order with us in various ways. Via the webshop, if you already have an account for this, or (if you are not yet a customer of
WKK Nederland) by creating an account when completing your order. Of course it is also possible to place your order by telephone
(call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Is it possible to place an urgent order?
In some cases this is possible. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
What is the status of my order?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Can I change an order?
In some cases this is possible. It is best to contact us by telephone (call +31 (0)13 571 21 71).
Can I cancel an order?
For this, please contact us as soon as possible by telephone (call +31 (0)13 571 21 71).
Can I view my order history?
Yes, this is possible. If you sign in to ‘My account’ and then click on ‘My orders’ in the menu on the left, you will see your orders that you previously placed via the webshop.
Can I easily re-order previously ordered items (via the webshop)?
Yes, this is possible. If you sign in to ‘My account’ and then click on ‘My orders’ in the menu on the left, you can reorder items via these orders.
In ‘My account’ it is also possible to make a list of items that you want to reorder regularly under ‘My favorites’.
Are the prices in the webshop inclusive or exclusive of VAT?
The prices in our webshop are exclusive of VAT.
What is the minimum order amount to place an order?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Why can't I finish my order?
If you are logged in but are stuck in the ordering process, check the following:
- If you have multiple shipping addresses, you must select only one.
- It is necessary to accept the terms and conditions and privacy statement when selecting the payment method.
When you are unable to complete your order, please contact us at +31 (0)13 571 21 71 or sales@wkk-europe.com.