The stock status of some article numbers indicates 'Backorder'. What does this mean?
This means that we do not have this article number in stock at that moment in the warehouse of WKK Nederland. You can simply place your order with us. One of our employees will then contact you about the delivery of your order.
Why do I need an account to request a quote or place an order via the webshop?
WKK only supplies to business customers. To prevent private individuals from requesting a quote or placing an order, we ask for company details such as a VAT number when creating an account. This information is mandatory when creating an account.
Click here to create an account.
Can I request a quote from you?
Yes, this is possible. In the webshop, go to the article (number) you are looking for, enter the desired quantity and then click on the green button ‘Add to quote’. If you have added all items to your quotation, click on the ‘Quote’ icon at the top right of the webshop (between the button
‘My account’ and the shopping cart icon). You can then check the items and quantities selected by you. Finally, click on the button ‘Request quotation’.
How can I place an order?
You can place an order with us in various ways. Via the webshop, if you already have an account for this, or (if you are not yet a customer of
WKK Nederland) by creating an account when completing your order. Of course it is also possible to place your order by telephone
(call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Which payment options does WKK offer?
With your first order via the webshop, you have to pay directly via iDEAL, Bancontact, MasterCard or VISA. Once you are a customer of
WKK Nederland, you can order on account after our approval (payment term 30 days after the invoice date).
Can I exchange or return items?
Yes, this is possible, but may only be done after we have sent you a written permission and this is at the expense and risk of the buyer. It is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Is it possible to deviate from the packing unit (pcs.)?
No, this is normally not possible. There are only options for large quantities/volumes. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
Do I have to meet certain conditions to have an account in the webshop?
WKK only supplies to business customers. To prevent private individuals from requesting a quote or placing an order, we ask for company details such as a VAT number when creating an account. This information is mandatory when creating an account.
Click here to create an account.
Can I request a sample from you?
Yes, if you request a quote from us, this is possible. This can be done by requesting a quote via the webshop and by asking in the text box for a sample of the desired item or by contacting our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com).
Is it possible to place an urgent order?
In some cases this is possible. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
Can I order on account?
Existing customers of WKK Nederland can order on account. If you are not yet a customer of WKK Nederland, you have to pay directly (via iDEAL, Bancontact, MasterCard or VISA) with your first order via the webshop. Once you are a customer of WKK Nederland, you can order on account after our approval (payment term 30 days after the invoice date).
When will my order be shipped?
If the items that you order are in stock, we usually send them within 2 working days. Before doing so we send you a final order confirmation, including the transportation costs. If you have specific questions, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
How can I exchange or return items?
For this, you need written permission from us. Exchange or return takes place at the expense and risk of the buyer. It is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Is it possible to provide product packaging with a private label?
Yes, this is possible. However, this depends on various factors such as the quantity/volume. Please contact our advisors
(call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
As a private individual, can I create an account for your webshop?
No, unfortunately this is not possible. WKK only supplies to business customers. To prevent private individuals from requesting a quote or placing an order, we ask for company details such as a VAT number when creating an account. This information is mandatory when creating an account.
What is the status of my order?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Within how many days do I have to pay my invoice?
You can find the due date on your invoice.
Can the order be shipped directly to my customer?
Yes, this is possible. If you sign in to ‘My account’ and then click on ‘Address book’ in the menu on the left, you can add a new shipping address there (from a customer for example). You can then have your order shipped to this address.
How will I be refunded?
When you have returned the items and we have received them, we will create a credit note. This credit note is processed within 14 days. If there are no further outstanding invoices, the amount will be transferred to your bank account number or credit card within 14 days.
Does all your product packaging contain a barcode?
Yes, all our product packaging for cable ties, heat shrinkable products, cable glands, crimp terminals, bootlace ferrules and fixation clips contain a barcode.
Where can I create an account in the webshop?
Click here to create an account.
Can I change an order?
In some cases this is possible. It is best to contact us by telephone (call +31 (0)13 571 21 71).
What is the account number of WKK Nederland BV?
The account number of WKK Nederland BV is: NL76ABNA0468781374.
Can I specify a different shipping address?
Yes, this is possible. During the ordering process you can indicate the desired address where we should deliver your order. Are you already a WKK customer? If you sign in to ‘My account’ and then click on ‘Address book’ in the menu on the left, you can add a new shipping address there (from a customer for example). You can then have your order shipped to this address.
Where can I find your warranty conditions?
You can find this in our ‘General terms of delivery and payment’.
Are all of your cable ties halogen-free?
Yes, all our cable ties are halogen-free. This is indicated at 'More information' for each type of cable tie.
I am unable to create an account in the webshop. What am I doing wrong?
If you are unable to create an account in the webshop, we will be happy to help you. It is best to contact us by telephone
(call +31 (0)13 571 21 71) so we can go through the process together with you.
Can I cancel an order?
For this, please contact us as soon as possible by telephone (call +31 (0)13 571 21 71).
Can I find my invoices in ‘My account’ in the webshop?
Unfortunately, you cannot find your invoices in ‘My account’ in the webshop. It is best to contact our Financial Administration department
(call +31 (0)13 571 21 71 / email administration@wkk-europe.com).
Can I pick up the products I ordered from WKK?
Yes, this is possible. For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Where can I find your general terms and conditions?
You can find our ‘General terms of delivery and payment’ here.
Can your cable ties be printed?
Yes, this is possible. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
Can I delete my account from the webshop?
No, unfortunately you cannot do this yourself. It is best to contact us by telephone (call +31 (0)13 571 21 71) or by email
(sales@wkk-europe.com).
Can I view my order history?
Yes, this is possible. If you sign in to ‘My account’ and then click on ‘My orders’ in the menu on the left, you will see your orders that you previously placed via the webshop.
Where can I request a copy of my invoice?
For this, it is best to contact our Financial Administration department (call +31 (0)13 571 21 71 / email administration@wkk-europe.com).
Can I change the delivery date of my order?
Yes, this is possible as long as the delivery date is communicated to us before the order is shipped. For this, it is best to contact us by telephone
(call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Can heat shrink tubing be printed by WKK?
Yes, this is possible. For example, we can provide heat shrink tubing with the logo of your company or brand and, if desired, in combination with one or more texts. We can print almost all colors of heat shrink tubing (except transparent heat shrink tubing, unfortunately), with printing in black or white. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
What are the benefits of creating an account in the webshop?
To be able to request quotes and/or place orders via the webshop, creating an account is required.
In your account you can easily and quickly reorder previously ordered items based on your own prices (in addition to all other items that we can deliver, of course). In addition, you have 24/7 insight into our product data, stocks and your order history and data.
If you have created an account, sign in to ‘My account’ and then click on ‘My orders’ in the menu on the left. You can reorder items via these orders. In ‘My account’ it is also possible under ‘My favorites’ to make a list of items that you want to reorder regularly.
Click here to create an account.
Can I easily re-order previously ordered items (via the webshop)?
Yes, this is possible. If you sign in to ‘My account’ and then click on ‘My orders’ in the menu on the left, you can reorder items via these orders.
In ‘My account’ it is also possible to make a list of items that you want to reorder regularly under ‘My favorites’.
Does the webshop have a secure payment environment?
Of course. The entire payment process in the webshop takes place via a secure connection with our ‘payment service provider’ Sisow.
Are call orders possible at WKK?
Yes, this is possible. WKK offers you the possibility to deliver orders on demand at fixed prices. This makes it easy to switch when your warehouse has (temporarily) insufficient storage capacity, when an order has a long lead time or when you want to be sure of stock. You can have your orders delivered on demand or we can schedule the deliveries at fixed times. This makes your internal processes more efficient and saves you costs in the short and long term. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
Can heat shrink tubing be cut to length by WKK?
Yes, this is possible. On request, we can cut heat shrink tubing on a reel and standard length pieces of heat shrink tubing (usually 1 mtr or 1.20 mtr) into lengths and quantities of your choice. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
Is creating an account in the webshop free of charge?
Yes, creating an account in the webshop is completely free of charge.
Are the prices in the webshop inclusive or exclusive of VAT?
The prices in our webshop are exclusive of VAT.
What are the shipping costs for my order?
If the items that you order are in stock, we usually send them within 2 working days. Before doing so we send you a final order confirmation, including the transportation costs. If you have specific questions, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
I am looking for a type of cable tie / heat shrink tubing / cable gland / crimp terminal / bootlace ferrule that is not in the webshop. Can you help me?
Yes, this may be possible. Our standard assortment is in the webshop. We can sometimes deliver more product types via our suppliers. Please contact our advisors (call +31 (0)13 571 21 71 / email sales@wkk-europe.com) for the possibilities and let us know your wishes.
I have forgotten/lost my login details. What can I do?
If you have forgotten or lost your login details, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email
(sales@wkk-europe.com).
What is the minimum order amount to place an order?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
What is the status of my order?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
I am looking for a type of fixation clip that is not in the webshop. Can you help me?
Yes, this may be possible. Our standard range of fixation clips is available in the webshop. Through our Automotive division we offer the possibility to have clips custom-made that meet your specific wishes. Please contact our advisors (call +31 (0)13 571 21 71 /
email sales@wkk-europe.com) for the possibilities and let us know your wishes.
I have forgotten/lost my password. What can I do?
You can reset your password by clicking the 'Forgot your password?' link on the sign in page.
Can I track my order during the shipping process?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
How do I set a new password?
You can reset your password by clicking the 'Forgot your password?' link on the sign in page.
Who will deliver my order?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Why can't I finish my order?
If you are logged in but are stuck in the ordering process, check the following:
- If you have multiple shipping addresses, you must select only one.
- It is necessary to accept the terms and conditions and privacy statement when selecting the payment method.
When you are unable to complete your order, please contact us at +31 (0)13 571 21 71 or sales@wkk-europe.com.
Can I change the email address of my login details?
No, unfortunately this is not possible. Once your account has been created, you cannot change your email address - it is leading for your account.
I have not received my order, what should I do?
For this, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email (sales@wkk-europe.com).
Can I provide a second email address for quotation requests and/or orders via the webshop?
No, unfortunately this is not possible. Because your email address is leading for your account, only one email address can be used per account.
Can I create multiple users on my account in the webshop?
No, unfortunately this is not possible. It is an option to share an account with several people. In this case, all people sign in with the same login details.
I am already a customer of WKK. How can I create an account?
If you know the email address that is linked to your company account with WKK as the primary contact email address, you can set a password with that email address via the 'Forgot your password?' page.
If you do not know this email address or if you are in doubt, it is best to contact us by telephone (call +31 (0)13 571 21 71) or by email
(sales@wkk-europe.com). We can then provide you with the required email address and guide you through the process to get access to your account.
What is the delivery time for my order?
Orders placed on workdays before 16:00, are usually sent the same day (when all products are in stock). The delivery time depends on the carrier that you choose - we sell, internationally, ex-works.